Shipping policy

 

Shipping Rates

We provide free delivery across all cities in the UAE on all orders above AED 1500. Unfortunately, we do not deliver to some remote / non-service areas (please see below list of service areas we do not deliver).

Non-service areas: Al Khaznah, Umm hafaf, Al Marfa, Madinat Zayed, Al Ruwais, Beda Zayed, Ghayathi, Habshan, Liwa, Tarif and Al Sillah, Al Aqaa, Al Geer, Al Mirfa, Al Buraimi, Al Wagan, Al Qoaa, and others that may be considered out of service areas.

If your total order value is less AED 1500, than you will be charged a delivery fee of AED 75. Our delivery charges will be displayed during the checkout process.

 

Delivery Time

Dubai : 4 - 5 days

All other Emirates : 4 -7 days.

Our delivery team will contact you 1 day in advance to schedule the delivery time.

  • It is the customers' responsibility to ensure that they are available at the location at the agreed day & time. In the event that no one is available to accept the item(s) from your end, the delivery team will wait for no longer than 15 minutes, after which the item(s) will be returned to Urban Lifestyle warehouse and the customer will have to bear additional charges (as per the base cost in the above table) for the second delivery attempt. Please note that any misinformation on the part of the customer regarding address and location that adds delays in the delivery will not be our responsibility.
  • It is also the customers' responsibility to make sure that the purchased product fits into the house, hallways, door frames & elevators, and that the space where they want to place our units has been cleared. Lorry access and unloading of lorry must be guaranteed by buyer. The delivery team will place the item(s) behind the first lockable door, and take away all packaging material. Our team will not undertake dismantling and/or shifting of any existing furniture in your house.
  • Please ensure that goods are inspected carefully at the time of delivery. Urban Lifestyle will not accept any responsibility for any claims of damages once items have been delivered and signed by the customer.

 

Storage

We can hold a piece for delayed delivery up to a maximum of 14 days, provided it has been fully paid for. Thereafter, storage charges @AED 50 per day will be applicable. If the product is not delivered due to delay at your end by the end of 4 weeks, the order shall be considered abandoned. In addition to any other remedy, the Company shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid storage charges. The purchaser is liable for any collection, legal fees and expenses incurred in the collection of storage or related fees.