Refund policy

Welcome to Urban Lifestyle. We believe shopping should feel good — so our return policy is clear, fair, and hassle-free.

Returns & Exchanges at the Time of Delivery

Changed your mind? Need a different item? No problem.

Hand it back on the spot and enjoy a FREE return or exchange.

No fees. No questions. No stress.

Returns & Exchanges After Delivery (Within 7 Days)

Still want to return or exchange? Totally fine — just a few simple rules apply:

• 10% restocking fee

• Pickup charges:

 – AED 105 (Dubai)

 – AED 210 (Other Emirates)

Our delivery team says Thank You.

What We Can’t Accept

• Used items

• Items with damage or misuse

• Incorrect size ordered (please measure — we’re begging you) 

 

How to Request a Return or Exchange

All return and exchange requests must be submitted via email to:

urbanlifestyleuae@gmail.com

How will my money get refund 

• Refunded to your original payment method

• Delivery fees are non-refundable